<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Assertive behavior of Generation Z librarians in conflict resolution and negotiation"^^ . "Background: Librarians are required to be assertive amid changing times and\r\nthe dynamics of Generation Z, which is beginning to dominate the workplace.\r\nAssertive behavior is a communication skill that can be learned to reduce conflict.\r\nStudies on the application of assertive behavior among Generation Z librarians\r\nare still limited; therefore, research is needed to fill this gap.\r\nPurpose: This study aims to identify the assertive behavior of Generation Z\r\nlibrarians in conflict resolution and negotiation within library settings, using\r\nJanette S. Caputo’s theory. The main research question is: How do Generation\r\nZ librarians apply various forms of assertive statements in the context of library\r\nservice interactions?\r\nMethods: This study utilizes a descriptive qualitative approach. Informants\r\nwere determined using purposive sampling based on several criteria, and nine\r\ninformants were obtained from school libraries (SMPN 29 Bandar Lampung,\r\nSMKN Padang Cermin, SD Kreativa, SMK Muhammadiyah 3 Metro), universities\r\n(Universitas Bhayangkara Jakarta Raya, Institut Sains Teknologi Nasional, and\r\nPoliteknik Kesuma Bangsa), and public libraries (Kabupaten Pringsewu and\r\nKabupaten Pesisir Barat). Data collection was carried out through structured\r\ninterviews.\r\nResults: The study reveals that Generation Z librarians exhibit various forms of\r\nassertive behavior. They demonstrate Simple Assertion by facilitating effective\r\ninformation retrieval. Empathetic Assertion is shown through adjustments in\r\ncommunication styles. Soft Assertion appears in the form of support, positive\r\nfeedback, and appreciation toward coworkers. Anger Assertion is expressed\r\nprofessionally. Confrontation Assertion is reflected in polite renegotiation of\r\nwork agreements. Negative Assertion involves acknowledging mistakes and\r\nmaintaining healthy communication. Assertive Disengagement is demonstrated\r\nby postponing discussions assertively when conditions are unsuitable.\r\nConclusions: Generation Z librarians apply various forms of assertive behavior\r\nin conflict resolution and negotiation in libraries"^^ . "2026-01" . . . "6" . "1" . . "Library and Information Science Study Program, Universitas Padjadjaran"^^ . . . "Informatio : Journal of Library and Information Science"^^ . . . "27750043" . . . . . . . . . . "-"^^ . "Anis Masruri"^^ . "- Anis Masruri"^^ . . "-"^^ . "Laili Sofia Fitri"^^ . "- Laili Sofia Fitri"^^ . . . . . . "Assertive behavior of Generation Z librarians in conflict resolution and negotiation (Text)"^^ . . . . . "Assertive behavior of Generation Z librarians in conflict resolution and negotiation.pdf"^^ . . . "Assertive behavior of Generation Z librarians in conflict resolution and negotiation (Text)"^^ . . . "surat-surat-pernyataan1772607557.pdf"^^ . . "HTML Summary of #75690 \n\nAssertive behavior of Generation Z librarians in conflict resolution and negotiation\n\n" . "text/html" . . . "023.2 Librarian/Pustakawan" . .