TY  - JOUR
ID  - digilib75690
UR  - https://digilib.uin-suka.ac.id/id/eprint/75690/
IS  - 1
A1  - Laili Sofia Fitri, -
A1  - Anis Masruri, -
N2  - Background: Librarians are required to be assertive amid changing times and
the dynamics of Generation Z, which is beginning to dominate the workplace.
Assertive behavior is a communication skill that can be learned to reduce conflict.
Studies on the application of assertive behavior among Generation Z librarians
are still limited; therefore, research is needed to fill this gap.
Purpose: This study aims to identify the assertive behavior of Generation Z
librarians in conflict resolution and negotiation within library settings, using
Janette S. Caputo?s theory. The main research question is: How do Generation
Z librarians apply various forms of assertive statements in the context of library
service interactions?
Methods: This study utilizes a descriptive qualitative approach. Informants
were determined using purposive sampling based on several criteria, and nine
informants were obtained from school libraries (SMPN 29 Bandar Lampung,
SMKN Padang Cermin, SD Kreativa, SMK Muhammadiyah 3 Metro), universities
(Universitas Bhayangkara Jakarta Raya, Institut Sains Teknologi Nasional, and
Politeknik Kesuma Bangsa), and public libraries (Kabupaten Pringsewu and
Kabupaten Pesisir Barat). Data collection was carried out through structured
interviews.
Results: The study reveals that Generation Z librarians exhibit various forms of
assertive behavior. They demonstrate Simple Assertion by facilitating effective
information retrieval. Empathetic Assertion is shown through adjustments in
communication styles. Soft Assertion appears in the form of support, positive
feedback, and appreciation toward coworkers. Anger Assertion is expressed
professionally. Confrontation Assertion is reflected in polite renegotiation of
work agreements. Negative Assertion involves acknowledging mistakes and
maintaining healthy communication. Assertive Disengagement is demonstrated
by postponing discussions assertively when conditions are unsuitable.
Conclusions: Generation Z librarians apply various forms of assertive behavior
in conflict resolution and negotiation in libraries
VL  - 6
TI  - Assertive behavior of Generation Z librarians in conflict resolution and negotiation
AV  - public
EP  - 36
Y1  - 2026/01//
PB  - Library and Information Science Study Program, Universitas Padjadjaran
JF  - Informatio : Journal of Library and Information Science
KW  - Assertive behavior
KW  -  Conflict resolution
KW  -  Generation Z
KW  -  Librarian
Negotiation
SN  - ISSN 2775-0043
SP  - 19
ER  -