@phdthesis{digilib76177,
           month = {June},
           title = {OPTIMALISASI DAYA TARIK DAN KUALITAS LAYANAN GEOWISATA GOA PINDUL BERBASIS ERGONOMI PARTISIPATORI: ANALISIS MODIFIED GEOSITE ASSESSMENT MODEL (M-GAM) DENGAN TAMBAHAN FAKTOR SAFETY DAN ENJOYMENT},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM.: 21106060066 Puan Nisya Novianica},
            year = {2025},
            note = {Ir. Trio Yonathan Teja Kusuma., S.T.,M.T., IPM.},
        keywords = {Geowisata, M-GAM, Ergonomi Partisipatori, Goa Pindul, Five Whys, Kualitas Layanan, Keselamatan, Kenyamanan},
             url = {https://digilib.uin-suka.ac.id/id/eprint/76177/},
        abstract = {Indonesia?s tourism industry is rapidly growing, including the geotourism sector which emphasizes
conservation, education, and community involvement. Goa Pindul, located in Gunungkidul Regency,
Yogyakarta, is a community-based geotourism destination offering cave tubing through an
underground river. Despite its potential and increasing visitors, the site faces challenges in visitor
capacity control and the effectiveness of guide services and information delivery. This study aims to
evaluate the attractiveness and service quality of Goa Pindul using the Modified Geosite Assessment
Model (M-GAM), with added safety and enjoyment indicators. Data were collected through
observation, interviews, questionnaires from 136 tourists using the exit poll sampling technique, and
expert assessments from five site managers. Goa Pindul is positioned in quadrant Z22 of the MGAM
matrix, indicating a balance between main and additional values. The highest score was
recorded in VEn5 (0.81), reflecting the perception that the destination is unique and worth
recommending. In contrast, low scores were found in: (1) VSf3 ? tourists removed safety equipment
during the activity; (2) VPr4 ? cave visitor capacity is not optimally managed, posing environmental
risks; and (3) VTr4 ? multiple directional signs from different operators caused confusion. To
address these issues, a participatory ergonomics approach was applied, including problem
identification, root cause analysis using the Five Whys method, and solution development through
Focus Group Discussions (FGDs). Recommendations include assistant guides, safe zones,
integrated signage, and synchronized digital navigation to support sustainable geotourism
management.}
}