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primary topic: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians

The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians
type: AcademicArticle
type: Article
abstract: Background: Librarians are required to be assertive amid changing times and the dynamics of Generation Z, which is beginning to dominate the workplace. Assertive behavior is a communication skill that can be learned to reduce conflict. Studies on the application of assertive behavior among Generation Z librarians are still limited; therefore, research is needed to fill this gap. Purpose: This study aims to identify the assertive behavior of Generation Z librarians in conflict resolution and negotiation within library settings, using Janette S. Caputo’s theory. The main research question is: How do Generation Z librarians apply various forms of assertive statements in the context of library service interactions? Methods: This study utilizes a descriptive qualitative approach. Informants were determined using purposive sampling based on several criteria, and nine informants were obtained from school libraries (SMPN 29 Bandar Lampung, SMKN Padang Cermin, SD Kreativa, SMK Muhammadiyah 3 Metro), universities (Universitas Bhayangkara Jakarta Raya, Institut Sains Teknologi Nasional, and Politeknik Kesuma Bangsa), and public libraries (Kabupaten Pringsewu and Kabupaten Pesisir Barat). Data collection was carried out through structured interviews. Results: The study reveals that Generation Z librarians exhibit various forms of assertive behavior. They demonstrate Simple Assertion by facilitating effective information retrieval. Empathetic Assertion is shown through adjustments in communication styles. Soft Assertion appears in the form of support, positive feedback, and appreciation toward coworkers. Anger Assertion is expressed professionally. Confrontation Assertion is reflected in polite renegotiation of work agreements. Negative Assertion involves acknowledging mistakes and maintaining healthy communication. Assertive Disengagement is demonstrated by postponing discussions assertively when conditions are unsuitable. Conclusions: Generation Z librarians apply various form…
date: 2026
volume: 6
issue: 1
is part of: Informatio: Journal of Library and Information Science
status: peerReviewed
status: published
author list: authors
type: EPrint
type: ArticleEPrint
is part of: repository
has document: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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has document: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
subject: 023.2 Librarian/Pustakawan

The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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Universitas Padjajaran
type: Organization

Informatio: Journal of Library and Information Science
type: Collection
issn: 27750043

- Anis Masruri
type: Person
given name: -
family name: Anis Masruri

- Laili Sofia Fitri
type: Person
given name: -
family name: Laili Sofia Fitri

The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
is version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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ispreview thumbnail version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
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is volatile version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
is version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Other)
type: Document
is version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
is volatile version of: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians (Text)
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primary topic: The Role of Assertive Behavior in Conflict Resolution and Negotiation Among Generation Z Librarians

023.2 Librarian/Pustakawan
type: Concept