<mets:mets OBJID="eprint_76381" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-05-08T19:55:45Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Institutional Repository UIN Sunan Kalijaga Yogyakarta</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_76381_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH BSI MENGGUNAKAN SUPER APPS BYOND MELALUI MODIFIKASI MODEL ECM DI WILAYAH PULAU JAWA</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">NIM.: 22108020113</mods:namePart><mods:namePart type="family">RIZA ARIANI</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan menganalisis faktor-faktor yang memengaruhi loyalitas nasabah Bank Syariah Indonesia dalam menggunakan super apps BYOND di wilayah Pulau Jawa melalui modifikasi Expectation Confirmation Model (ECM). Penelitian menggunakan metode kuantitatif dengan survei terhadap 260 responden dan dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa seluruh hipotesis berpengaruh signifikan, kecuali hipotesis kedua, yaitu konfirmasi ekspektasi tidak berpengaruh signifikan terhadap kepuasan. Temuan ini menunjukkan perlunya BSI memfokuskan peningkatan kualitas layanan dan manfaat fungsional aplikasi untuk mendorong kepuasan, niat berkelanjutan, dan loyalitas nasabah.&#13;
Kata Kunci: Loyalitas Nasabah, Super Apps BYOND, Kualitas Layanan, Expectation Confirmation Model (ECM)</mods:abstract><mods:classification authority="lcc">Perbankan Syariah</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8061">2026-02-30</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>UIN SUNAN KALIJAGA YOGYAKARTA;FAKULTAS EKONOMI DAN BISNIS ISLAM</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_76381"><mets:rightsMD ID="rights_eprint_76381_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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