%0 Thesis
%9 Skripsi
%A Vadhia Ulhaq, NIM.: 22102040003
%B FAKULTAS DAKWAH DAN KOMUNIKASI
%D 2026
%F digilib:76393
%I UIN SUNAN KALIJAGA YOGYAKARTA
%K Manajemen Pelayanan, New Public Service, Pasien Dhuafa
%P 124
%T MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA
%U https://digilib.uin-suka.ac.id/id/eprint/76393/
%X This thesis is based on the limited access to health  services for the poor, showing the importance of the role of social institutions in  supporting the fulfillment of health rights in a fair and proper manner. This study aims to  analyze the management of poor patient services at RS-SR Yogyakarta based on the  perspective of New Public Service (NPS). This study uses a descriptive qualitative  approach with data collection techniques through interviews, observations, and  documentation, with informants of regional coordinators, administrative staff,  volunteers, and patients' families. The results of the study show that service management  at RS-SR Yogyakarta has reflected the seven principles of NPS, namely serve citizen, not  customer through services that position patients as subjects who have rights; seek the  public interest with an orientation to the interests of the poor community; value  citizenship over entrepreneurship which is reflected in service-based services without  profit orientation; think strategically, act democratically through coordination and  deliberation in decision-making; recognize accountability is not simple through  transparency and social responsibility; serve rather than steer with the role of volunteers  as companions, as well as passive leadership; and value people, not just productivity  through service that emphasizes empathy and human values. This study concludes that  the application of NPS principles is able to strengthen the management of social services  that are oriented towards human values, participation, and community interests, so that  they are relevant in the development of services for poor groups in a sustainable manner.
%Z Munif Solihan, S.Sos.I, M.P.A