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primary topic: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA

MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA
type: Thesis
type: Article
abstract: This thesis is based on the limited access to health services for the poor, showing the importance of the role of social institutions in supporting the fulfillment of health rights in a fair and proper manner. This study aims to analyze the management of poor patient services at RS-SR Yogyakarta based on the perspective of New Public Service (NPS). This study uses a descriptive qualitative approach with data collection techniques through interviews, observations, and documentation, with informants of regional coordinators, administrative staff, volunteers, and patients' families. The results of the study show that service management at RS-SR Yogyakarta has reflected the seven principles of NPS, namely serve citizen, not customer through services that position patients as subjects who have rights; seek the public interest with an orientation to the interests of the poor community; value citizenship over entrepreneurship which is reflected in service-based services without profit orientation; think strategically, act democratically through coordination and deliberation in decision-making; recognize accountability is not simple through transparency and social responsibility; serve rather than steer with the role of volunteers as companions, as well as passive leadership; and value people, not just productivity through service that emphasizes empathy and human values. This study concludes that the application of NPS principles is able to strengthen the management of social services that are oriented towards human values, participation, and community interests, so that they are relevant in the development of services for poor groups in a sustainable manner.
date: 2026-04-15
status: published
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
has version: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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has document: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
subject: 658.8 Manajemen Pelayanan

MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
type: Document
has file: 22102040003_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
has part: 22102040003_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf

MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
type: Document

UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

FAKULTAS DAKWAH DAN KOMUNIKASI, UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

NIM.: 22102040003 Vadhia Ulhaq
type: Person
given name: NIM.: 22102040003
family name: Vadhia Ulhaq

MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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is version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
type: Document
is version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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is version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
is volatile version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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is version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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is version of: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Text)
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MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA (Other)
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primary topic: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA

658.8 Manajemen Pelayanan
type: Concept