eprintid: 76393
rev_number: 12
eprint_status: archive
userid: 12460
dir: disk0/00/07/63/93
datestamp: 2026-05-07 02:08:40
lastmod: 2026-05-07 02:08:40
status_changed: 2026-05-07 02:08:40
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Vadhia Ulhaq, NIM.: 22102040003
title: MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA
ispublished: pub
subjects: 658.8
divisions: jur_md
full_text_status: restricted
keywords: Manajemen Pelayanan, New Public Service, Pasien Dhuafa
note: Munif Solihan, S.Sos.I, M.P.A
abstract: This thesis is based on the limited access to health
services for the poor, showing the importance of the role of social institutions in
supporting the fulfillment of health rights in a fair and proper manner. This study aims to
analyze the management of poor patient services at RS-SR Yogyakarta based on the
perspective of New Public Service (NPS). This study uses a descriptive qualitative
approach with data collection techniques through interviews, observations, and
documentation, with informants of regional coordinators, administrative staff,
volunteers, and patients' families. The results of the study show that service management
at RS-SR Yogyakarta has reflected the seven principles of NPS, namely serve citizen, not
customer through services that position patients as subjects who have rights; seek the
public interest with an orientation to the interests of the poor community; value
citizenship over entrepreneurship which is reflected in service-based services without
profit orientation; think strategically, act democratically through coordination and
deliberation in decision-making; recognize accountability is not simple through
transparency and social responsibility; serve rather than steer with the role of volunteers
as companions, as well as passive leadership; and value people, not just productivity
through service that emphasizes empathy and human values. This study concludes that
the application of NPS principles is able to strengthen the management of social services
that are oriented towards human values, participation, and community interests, so that
they are relevant in the development of services for poor groups in a sustainable manner.
date: 2026-04-15
date_type: published
pages: 124
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS DAKWAH DAN KOMUNIKASI
thesis_type: skripsi
thesis_name: other
citation:   Vadhia Ulhaq, NIM.: 22102040003  (2026) MANAJEMEN PELAYANAN PASIEN DHUAFA DI RUMAH SINGGAH SEDEKAH ROMBONGAN YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/76393/1/22102040003_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/76393/2/22102040003_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf