eprintid: 76404
rev_number: 10
eprint_status: archive
userid: 12243
dir: disk0/00/07/64/04
datestamp: 2026-05-07 01:51:56
lastmod: 2026-05-07 01:51:56
status_changed: 2026-05-07 01:51:56
type: thesis
metadata_visibility: show
contact_email: muchti.nurhidaya@uin-suka.ac.id
creators_name: Desi Kurniawati, NIM.: 22108020102
title: PERAN CONSUMER VALUE CO – CREATION TERHADAP KEPERCAYAAN DAN REPUTASI DIGITAL BANKING SYARIAH PADA GEN Z DI INDONESIA: MODEL DART (DIALOGUE, ACCESS, RISK ASSESMENT, TRANSPARAN)
ispublished: pub
subjects: 332.1
divisions: jur_ps
full_text_status: restricted
keywords: DART Model; value co-creation; trust; digital Islamic banking; Gen Z
note: Alex Fahrur Riza, S.E., M.Sc
abstract: This study aims to analyze the influence of DART dimensions on Value Co-Creation and its impact on Trust and Reputation among Gen Z mobile banking customers. This quantitative research involved 209 respondents, with data analyzed using SEM-PLS. The results show that Dialogue, Access, and Risk Assessment have a significant positive effect on Value Co-Creation. However, Transparency has no significant influence as it is perceived as a minimum operational standard by Gen Z. Furthermore, Value Co-Creation provenly strengthens Trust and Reputation. Implicatively, Islamic banking needs to transform one-way communication into functional collaborative interaction to bolster loyalty and institutional image today.
date: 2026-03-04
date_type: published
pages: 174
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   Desi Kurniawati, NIM.: 22108020102  (2026) PERAN CONSUMER VALUE CO – CREATION TERHADAP KEPERCAYAAN DAN REPUTASI DIGITAL BANKING SYARIAH PADA GEN Z DI INDONESIA: MODEL DART (DIALOGUE, ACCESS, RISK ASSESMENT, TRANSPARAN).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/76404/1/22108020102_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/76404/2/22108020102_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf