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primary topic: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province

Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province
type: AcademicArticle
type: Article
abstract: Bank Syariah Indonesia customers in Jambi Province have great potential in using BSI Mobile. However, the use of BSI Mobile is not yet optimal. It is indicated that BSI customers in Jambi Province are hampered by the lack of branch offices in every district/city in Jambi Province. This has hampered customers' interest in using BSI Mobile. This study aims to evaluate the impact of perceived ease of use, perceived benefits, perceived risk, service quality, and sharia compliance on the interest in using BSI Mobile Bank Syariah Indonesia in Jambi Province. Using quantitative methodology, this research involved 272 respondents/customers and utilized the SmartPLS analysis technique. In this study, interest in using BSI Mobile is negatively and significantly influenced by risk perception, but positively and significantly influenced by perceived usefulness, sharia compliance, service quality, and ease of use. The findings of this study imply that customers are more interested in utilizing BSI Mobile when companies provide higher quality services. This research recommends that Bank Syariah Indonesia (BSI) in Jambi Province improve the features on BSI Mobile and provide discounts or cashback on payments/transactions through the use of BSI Mobile.
date: 2025
volume: 5
issue: 3
is part of: Indonesian Journal of Economics and Management
status: peerReviewed
status: published
author list: authors
type: EPrint
type: ArticleEPrint
is part of: repository
has document: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
has version: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
has published: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
has document: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
subject: 332.1 Banks/Bank, Perbankan
subject: Perbankan Syariah

Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
type: Document
has file: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province.pdf
has part: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province.pdf

Politeknik Negeri Bandung
type: Organization

Indonesian Journal of Economics and Management
type: Collection
issn: 27470695

- Sabardin
type: Person
given name: -
family name: Sabardin

- Darmawan
type: Person
given name: -
family name: Darmawan

- Usman Shabur
type: Person
given name: -
family name: Usman Shabur

- Romi Hidayat
type: Person
given name: -
family name: Romi Hidayat

- Muhammad Ahsanul Amal
type: Person
given name: -
family name: Muhammad Ahsanul Amal

Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
type: Document
is version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is volatile version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is index codes version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
has file: indexcodes.txt
has part: indexcodes.txt

Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
type: Document
is version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is volatile version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
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Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
type: Document
is version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is volatile version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
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Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
type: Document
is version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is volatile version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
ismedium thumbnail version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
has file: medium.jpg
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Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Other)
type: Document
is version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
is volatile version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
issmall thumbnail version of: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province (Text)
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HTML Summary of #77457 Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province
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primary topic: Customer Interest in Using Bank Syariah Indonesia Mobile BSI in Jambi Province

332.1 Banks/Bank, Perbankan
type: Concept

Perbankan Syariah
type: Concept