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primary topic: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA
type: Thesis
type: Article
abstract: Public service in zakat institutions demands professional management based on quality standards to maintain public trust. This study aims to analyze the implementation of quality-based public services at the National Amil Zakat Institution (LAZNAS) Yatim Mandiri Yogyakarta based on the SERVQUAL service quality dimensions (tangibles, reliability, responsiveness, assurance, empathy). This research employs a descriptive qualitative design using a case study approach. Data were collected through interviews, observation, and documentation with informants selected via purposive and snowball sampling techniques, including the Branch Manager, Program Staff, ZIS Collection Staff, muzakki, and mustahik. Data analysis applied the interactive model by Miles, Huberman, and Saldana. The results indicate that all five service quality dimensions have been comprehensively implemented. In the tangibles and reliability dimensions, the institution provides standardized facilities and guarantees accurate donation recording through an anti-manipulation centralized application system. For responsiveness and assurance, swift cross-divisional responses are balanced with regular staff competency enhancement through the Amil Development Class (ADC). In the empathy dimension, the institution is rooted in the “renyek sedulur” (brotherhood) culture, delivering sincere and personalized services. In conclusion, quality standardization in Islamic philanthropy governance does not create rigid bureaucracy. Instead, it successfully transforms transactional services into humanistic, civilized, and professional religious public services.
date: 2026-07-23
status: published
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
has version: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
has published: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
has document: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
subject: 361.3 Pekerjaan Sosial, Filantropi

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
type: Document
has file: 22102040049_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
has part: 22102040049_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
type: Document

UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

FAKULTAS DAKWAH DAN KOMUNIKASI, UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

NIM.: 22102040049 Asyri Ishlahul Hilmi
type: Person
given name: NIM.: 22102040049
family name: Asyri Ishlahul Hilmi

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
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IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
ispreview thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
ismedium thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
issmall thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
islightbox thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
has file: lightbox.jpg
has part: lightbox.jpg

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
ispreview thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
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has part: preview.jpg

IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
ismedium thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
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IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Other)
type: Document
is version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
is volatile version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
issmall thumbnail version of: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA (Text)
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primary topic: IMPLEMENTASI PELAYANAN PUBLIK BERBASIS STANDAR MUTU DI LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YATIM MANDIRI YOGYAKARTA

361.3 Pekerjaan Sosial, Filantropi
type: Concept