relation: https://digilib.uin-suka.ac.id/id/eprint/78197/
title: IMPLEMENTASI PELAYANAN PRIMA PENERBITAN PASPOR JEMAAH HAJI DI KANTOR IMIGRASI KELAS 1 TPI YOGYAKARTA TAHUN 2025
creator: Nurul Fatkhul Qodri, NIM.: 22102040035
subject: 297.352 Manajemen Haji-Umroh
description: The background of this research is based on the vital  importance of passports as the primary administrative  requirement for the Hajj pilgrimage, which demands public  institutions to provide fast, precise, and friendly services to  ensure applicant satisfaction. The Class I TPI Yogyakarta  Immigration Office has implemented various innovative  programs to support this process, including a priority service  for the elderly. This study aims to analyze the implementation  of service excellence in issuing passports for Hajj pilgrims at  the Class I TPI Yogyakarta Immigration Office. The  methodology used is a descriptive qualitative method with  field research. The focus of the study encompasses aspects of  place, actors, and activities related to the passport issuance  process. Data collection techniques were conducted through  observation, semi-structured interviews with the service staff  supervisor, service staff, and Hajj pilgrims, as well as  documentation. The validation test used source triangulation  and method triangulation. Furthermore, data analysis was  carried out through interactive stages including data  condensation, data display, and conclusion drawing. The  results of the study show that the implementation of service  excellence in passport issuance for Hajj pilgrims at the Class I  TPI Yogyakarta Immigration Office has been carried out  optimally. This is aligned with Barata's A6 service excellence  concept, which includes attitude, attention, action, ability,  appearance, and accountability.
date: 2026-06-11
type: Thesis
type: NonPeerReviewed
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/78197/1/22102040035_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/78197/2/22102040035_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf
identifier:   Nurul Fatkhul Qodri, NIM.: 22102040035  (2026) IMPLEMENTASI PELAYANAN PRIMA PENERBITAN PASPOR JEMAAH HAJI DI KANTOR IMIGRASI KELAS 1 TPI YOGYAKARTA TAHUN 2025.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.