eprintid: 78777
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/07/87/77
datestamp: 2026-10-07 02:00:57
lastmod: 2026-10-07 02:00:57
status_changed: 2026-10-07 02:00:57
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Tiara Rahmadhani Nas, NIM.: 24206051013
title: PENGUKURAN KEPUASAN LAYANAN PENGGUNA SISTEM INFORMASI AKADEMIK PERGURUAN TINGGI DI BANDA ACEH MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)
ispublished: pub
subjects: 004.21
divisions: S2_inf
full_text_status: restricted
keywords: WebQual 4.0, Importance Performance Analysis, Sistem Informasi Akademik
note: Muhammad Mustakim, S.T. M.T.
abstract: This study aims to measure and determine user satisfaction with academic information systems at higher education institutions in Banda Aceh, as well as to provide recommendations for system developers to improve their systems. It employs the WebQual 4.0 method, which consists of three dimensions : usability, information quality, and service interaction. Combined with the Importance Performance Analysis (IPA) method to compare the level of importance with the level of performance perceived by users. Data were collected through questionnaires distributed to 350 respondents representing a population of 40,006 students and lecturers from 9 higher education institutions in Banda Aceh, using purposive sampling to determine the research locations and accidental sampling to determine the respondents. Data analysis was conducted through validity and reliability testing, calculation of the suitability level (Tki), gap analysis (GAP), and IPA quadrant analysis. The results indicate that all instrument items were valid and reliable. Overall, the level of user satisfaction with the academic information system falls into the good category, although gaps between expectations and performance still exist. The majority of higher education institutions recorded Tki values below 100% and negative GAP values, while Universitas Serambi Mekkah and Akademi Farmasi YPPM Mandiri obtained Tki values above 100% with positive GAP values. The nine higher education institutions were grouped into three performance categories: high, moderate, and in need of improvement. Improvement recommendations focus on four aspects: information quality, ease of use, data security, and social interaction.
date: 2026-08-19
date_type: published
pages: 110
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS SAINS DAN TEKNOLOGI
thesis_type: masters
thesis_name: other
citation:   Tiara Rahmadhani Nas, NIM.: 24206051013  (2026) PENGUKURAN KEPUASAN LAYANAN PENGGUNA SISTEM INFORMASI AKADEMIK PERGURUAN TINGGI DI BANDA ACEH MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA).  Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/78777/1/24206051013_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/78777/2/24206051013_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf