{
      "department": "FAKULTAS SAINS DAN TEKNOLOGI",
      "subjects": [
        658.812
      ],
      "eprintid": 78809,
      "thesis_type": "masters",
      "date": "2026-08-18",
      "userid": 12460,
      "documents": [
          {
            "language": "id",
            "placement": 1,
            "eprintid": 78809,
            "files": [
                {
                  "hash_type": "MD5",
                  "mtime": "2026-10-07 06:34:38",
                  "datasetid": "document",
                  "fileid": 1876889,
                  "objectid": 1080123,
                  "uri": "http:\/\/digilib.uin-suka.ac.id\/id\/file\/1876889",
                  "mime_type": "application\/pdf",
                  "hash": "6cf8ffd8f06812c0d525e923def4cefb",
                  "filesize": 5605650,
                  "filename": "24206061001_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"
                }
            ],
            "content": "published",
            "rev_number": 3,
            "uri": "http:\/\/digilib.uin-suka.ac.id\/id\/document\/1080123",
            "main": "24206061001_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf",
            "mime_type": "application\/pdf",
            "docid": 1080123,
            "format": "text",
            "security": "public",
            "pos": 1,
            "formatdesc": "ANALISIS KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS LAYANAN DAN KOMPETENSI PESERTA (STUDI KASUS LEMBAGA TRAINING KETEKNIKAN YTI CAD CAM KARAWANG)"
          },
          {
            "language": "id",
            "placement": 2,
            "eprintid": 78809,
            "files": [
                {
                  "hash_type": "MD5",
                  "mtime": "2026-10-07 06:34:42",
                  "datasetid": "document",
                  "fileid": 1876892,
                  "objectid": 1080124,
                  "uri": "http:\/\/digilib.uin-suka.ac.id\/id\/file\/1876892",
                  "mime_type": "application\/pdf",
                  "hash": "1702c551840e3e16e9263634dba1c3c3",
                  "filesize": 10596244,
                  "filename": "24206061001_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf"
                }
            ],
            "content": "published",
            "rev_number": 3,
            "uri": "http:\/\/digilib.uin-suka.ac.id\/id\/document\/1080124",
            "main": "24206061001_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf",
            "mime_type": "application\/pdf",
            "docid": 1080124,
            "format": "text",
            "security": "validuser",
            "pos": 2,
            "formatdesc": "ANALISIS KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS LAYANAN DAN KOMPETENSI PESERTA (STUDI KASUS LEMBAGA TRAINING KETEKNIKAN YTI CAD CAM KARAWANG)"
          }
      ],
      "rev_number": 10,
      "creators": [
        {
          "name": {
            "lineage": null,
            "given": "NIM.: 24206061001",
            "honourific": null,
            "family": "Wisnu Aji"
          }
        }
      ],
      "dir": "disk0\/00\/07\/88\/09",
      "keywords": "Kepuasan Peserta, Kualitas Layanan, SERVQUAL, Kano",
      "lastmod": "2026-10-07 06:38:41",
      "ispublished": "pub",
      "metadata_visibility": "show",
      "date_type": "published",
      "eprint_status": "archive",
      "status_changed": "2026-10-07 06:38:41",
      "datestamp": "2026-10-07 06:38:41",
      "uri": "http:\/\/digilib.uin-suka.ac.id\/id\/eprint\/78809",
      "thesis_name": "other",
      "note": "Dr. Ir. Yandra Rahadian Perdana, ST., MT.",
      "full_text_status": "restricted",
      "contact_email": "muh.khabib@uin-suka.ac.id",
      "divisions": [
        "TIND_S2"
      ],
      "abstract": "Technical training institutions play an important role in preparing a\r\ncompetent workforce capable of meeting the demands of an ever-evolving\r\nindustrial environment. YTI CAD CAM Karawang is a vocational education\r\ninstitution that provides training programs in Computer-Aided Design (CAD) and\r\nComputer-Aided Manufacturing (CAM). Along with technological advancements\r\nin the Industry 4.0 era, characterized by digitalization and automation, training\r\ninstitutions are required to provide services and training programs that align with\r\nindustry needs. This study aims to analyze the level of trainee satisfaction at YTI\r\nCAD CAM Karawang and identify service attributes that need improvement to\r\nenhance service quality and participant competency. The research employs a\r\nquantitative approach by integrating the SERVQUAL and Kano models. The\r\nSERVQUAL model is used to measure the gap between participants’ expectations\r\nand perceptions of service quality, while the Kano model is utilized to classify\r\ncustomer requirements based on their impact on satisfaction.Research data were\r\ncollected through questionnaires distributed to participants who had completed\r\ntraining programs during a specific period. The variables examined include\r\nteaching quality, training material relevance, instructor competence, training\r\nfacilities, and administrative services. The collected data were analyzed using\r\ndescriptive statistics to describe participants’ satisfaction levels, while the Kano\r\nmethod was applied to categorize service attributes according to customer needs.\r\nThe results of this study are expected to provide insights into the service attributes\r\nthat most significantly influence participant satisfaction and serve as a basis for\r\ndeveloping strategies to improve service quality. Furthermore, the findings are\r\nexpected to contribute to the advancement of quality management practices in\r\nvocational education and technical training institutions in Indonesia.",
      "type": "thesis",
      "title": "ANALISIS KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS LAYANAN DAN KOMPETENSI PESERTA (STUDI KASUS LEMBAGA TRAINING KETEKNIKAN YTI CAD CAM KARAWANG)",
      "institution": "UIN SUNAN KALIJAGA YOGYAKARTA",
      "pages": 124
    }