relation: https://digilib.uin-suka.ac.id/id/eprint/7922/
title: KEPUASAN PELAJAR SEBAGAI KONSUMEN SEBUAH INSTITUSI PENDIDIKAN
creator: IRA , SETYANINGSIH 
subject: Kaunia Jurnal
description: The objective of this study is to me sure  international post graduate students' satisfaction  as customers in Universiti Kebangsaan Malaysia  (UKM) as an education institution. Respondents  participated in this study mere international stu dents  at the master's and doctoral programs, set'.cted  randomly from eight faculties in UKM. The ;tuay  was conducted by distributing a series of  questionnaire to the participants in February and  March 2006. Data obtained from the question lain  was divided into three dimensions: academic  facilities, non-academic facilities, and the  characteristics of good teaching-learningprocess The  data was then analysed using SPSS 12.0 for  windows and SERVQUAL analysis. Fror.i the  data analysis, negative gap values were obtt lined  for all three instruments, which means that C 'KM  needs to improve its services quality  dimensions. Similarly, the absence of positi,  means that there is no over-supply service i  university.
date: 2008-04-01
type: Article
type: PeerReviewed
format: text
language: en
identifier: https://digilib.uin-suka.ac.id/id/eprint/7922/1/IRA%20SETYANINGSIH%20KEPUASAN%20PELAJAR%20SEBAGAI%20KONSUMEN%20SEBUAH%20INSTITUSI%20PENDIDIKAN.pdf
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identifier:   IRA , SETYANINGSIH   (2008) KEPUASAN PELAJAR SEBAGAI KONSUMEN SEBUAH INSTITUSI PENDIDIKAN.  Kaunia Jurnal Sains dan Teknologi Vol.IV, No.1, April 2008.