eprintid: 7922
rev_number: 6
eprint_status: archive
userid: 8
dir: disk0/00/00/79/22
datestamp: 2013-05-29 10:53:27
lastmod: 2013-05-29 10:53:27
status_changed: 2013-05-29 10:53:27
type: article
metadata_visibility: show
creators_name: IRA , SETYANINGSIH 
title: KEPUASAN PELAJAR SEBAGAI KONSUMEN SEBUAH INSTITUSI PENDIDIKAN
ispublished: pub
subjects: jur_kaunia
divisions: ejour
full_text_status: public
keywords: Kepuasan konsumen, Pend,dikan,
SEKH/QUAL
abstract: The objective of this study is to me sure
international post graduate students' satisfaction
as customers in Universiti Kebangsaan Malaysia
(UKM) as an education institution. Respondents
participated in this study mere international stu dents
at the master's and doctoral programs, set'.cted
randomly from eight faculties in UKM. The ;tuay
was conducted by distributing a series of
questionnaire to the participants in February and
March 2006. Data obtained from the question lain
was divided into three dimensions: academic
facilities, non-academic facilities, and the
characteristics of good teaching-learningprocess The
data was then analysed using SPSS 12.0 for
windows and SERVQUAL analysis. Fror.i the
data analysis, negative gap values were obtt lined
for all three instruments, which means that C 'KM
needs to improve its services quality
dimensions. Similarly, the absence of positi,
means that there is no over-supply service i
university.
date: 2008-04-01
publication: Kaunia Jurnal Sains dan Teknologi Vol.IV, No.1, April 2008
refereed: TRUE
citation:   IRA , SETYANINGSIH   (2008) KEPUASAN PELAJAR SEBAGAI KONSUMEN SEBUAH INSTITUSI PENDIDIKAN.  Kaunia Jurnal Sains dan Teknologi Vol.IV, No.1, April 2008.       
document_url: https://digilib.uin-suka.ac.id/id/eprint/7922/1/IRA%20SETYANINGSIH%20KEPUASAN%20PELAJAR%20SEBAGAI%20KONSUMEN%20SEBUAH%20INSTITUSI%20PENDIDIKAN.pdf
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