<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "MASLAHAH-BASED APPROACH: INTEGRASI RASIO KEUANGAN, CUSTOMER SATISFACTION INDEX, DAN NPS DALAM MARKET SHARE BANK SYARIAH"^^ . "This study aims to examine the determinants of Islamic banks’\r\nmarket share in Indonesia by integrating financial performance,\r\ncustomer satisfaction and loyalty, and value-based interpretation\r\nwithin the framework of Maqāṣid al-Sharī‘ah based on Al-Shāṭibī’s\r\napproach. The study employs a mixed-methods approach with a\r\nconcurrent triangulation design, combining quantitative panel data\r\nanalysis, survey-based analysis, and maqāṣid-oriented normative\r\ninterpretation as an explanatory layer.\r\nPanel data were collected from eight Islamic Commercial Banks\r\n(Bank Umum Syariah) over the period 2017–2024, covering Capital\r\nAdequacy Ratio (CAR), Financing to Deposit Ratio (FDR), Return on\r\nAssets (ROA), and asset-based market share. Panel data analysis was\r\nconducted using a fixed effects regression model with the support of\r\nEViews software. Primary data were obtained through a survey of 948\r\nbank customers to measure the Customer Satisfaction Index (CSI) and\r\nNet Promoter Score (NPS). Survey data were analyzed using SPSS\r\nafter the measurement instruments were confirmed to be valid and\r\nreliable.\r\nThe results of the panel data analysis indicate that CAR has a\r\npositive and statistically significant effect on market share, with a\r\nprobability value of 0.0031 (p < 0.05), suggesting that capital\r\nadequacy plays a substantive role in influencing Islamic banks’ market\r\nexpansion. Similarly, FDR is found to have a significant effect on\r\nmarket share, with a probability value of 0.0017 (p < 0.05), indicating\r\nthat the effectiveness of fund intermediation and financing distribution\r\ncontributes meaningfully to market share growth. In contrast, ROA\r\ndoes not exhibit a statistically significant effect on market share, with\r\na probability value of 0.2108 (p > 0.05), implying that short-term\r\nprofitability does not directly translate into changes in market share\r\nduring the observation period.\r\nSurvey analysis reveals that neither customer satisfaction nor\r\ncustomer loyalty significantly affects market share at the institutional level. The probability value for CSI is 0.8902 (p > 0.05), indicating\r\nthat high levels of customer satisfaction do not serve as a direct\r\ndeterminant of market share growth. Likewise, NPS shows a\r\nprobability value of 0.1142 (p > 0.05), suggesting that customer\r\nloyalty and recommendation intentions have not been directly\r\nconverted into aggregate market share expansion. These findings\r\nimply that satisfaction and loyalty operate primarily at the relational\r\nand behavioral micro level, functioning as mechanisms of customer\r\nretention and relationship stability rather than drivers of market\r\nexpansion.\r\nFrom a Maqāṣid al-Sharī‘ah perspective, the significant\r\ninfluence of CAR and FDR on market share reflects the realization of\r\nḥifẓ al-māl at the systemic level, as emphasized in Al-Shāṭibī’s\r\nframework. Meanwhile, customer satisfaction and loyalty represent\r\nmaṣlaḥah ghayr māddiyyah that supports relational sustainability and\r\nsocial stability, despite not exerting a direct impact on market\r\nexpansion. The integration of quantitative and qualitative findings\r\nleads to the development of a Maslahah-Based Performance\r\nFramework, which positions structural performance, relational\r\nperformance, and maqāṣid-based values as complementary\r\ndimensions in assessing the sustainable performance of Islamic\r\nbanking."^^ . "2026-08-11" . . . . "UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . "FAKULTAS SYARI’AH DAN HUKUM, UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . . . . . . . "NIM.: 22303012007"^^ . "Aditya Setiaji Wibawa"^^ . "NIM.: 22303012007 Aditya Setiaji Wibawa"^^ . . . . . . "MASLAHAH-BASED APPROACH: INTEGRASI RASIO KEUANGAN, CUSTOMER SATISFACTION INDEX, DAN NPS DALAM MARKET SHARE BANK SYARIAH (Text)"^^ . . . . . "22303012007_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^ . . . "MASLAHAH-BASED APPROACH: INTEGRASI RASIO KEUANGAN, CUSTOMER SATISFACTION INDEX, DAN NPS DALAM MARKET SHARE BANK SYARIAH (Text)"^^ . . . . "HTML Summary of #79677 \n\nMASLAHAH-BASED APPROACH: INTEGRASI RASIO KEUANGAN, CUSTOMER SATISFACTION INDEX, DAN NPS DALAM MARKET SHARE BANK SYARIAH\n\n" . "text/html" . . . "297.273 Ekonomi Islam / Fiqih Muamalah" . .