http://digilib.uin-suka.ac.id/id/eprint/79779 2026-11-09T07:24:45Z info:eu-repo/semantics/descriptiveMetadata https://digilib.uin-suka.ac.id/id/eprint/79779/ PERAN ARTIFICIAL INTELLIGENCE DALAM LAYANAN PERPUSTAKAAN UNTUK MENDUKUNG SUSTAINABLE DEVELOPMENT GOALS (SDGs): SYSTEMATIC LITERATURE REVIEW Yulianah Usnah, NIM.: 24200012048 006.3 Artificial Intelligence (Kecerdasan Buatan) Digital transformation has prompted libraries to adopt Artificial Intelligence (AI) as a strategic element in improving service quality, operational efficiency and their relevance in the global era. Research on the role of AI in library services to support the Sustainable Development Goals (SDGs) remains scattered and has not yet been systematically mapped. This study aims to map the types and benefits of AI implementation in library services, analyse the nature of its contribution to achieving the SDGs, and identify the challenges faced in its implementation. This study employed a Systematic Literature Review (SLR) method following the PRISMA 2020 protocol, analysing 86 articles from the Scopus database covering the period 2015–2025, which were analysed thematically using NVivo 12 software. The research findings reveal that (1) AI is implemented through eight main types of technology, with Chatbots and Virtual Assistants (27 articles), Machine Learning and Natural Language Processing (19 articles), and Generative AI and Large Language Models (16 articles) being the most prevalent. The benefits of AI implementation were identified across five main groups: operational efficiency and automation, service personalisation, accessibility and inclusivity, support for research and information literacy, and the transformation of the librarian’s role. (2) AI has been shown to contribute in multiple ways to eight SDG goals, with SDG 4 (Quality Education) and SDG 9 (Innovation and Infrastructure) being the most prominent, followed by SDGs 10, 16, 17, 3, 11 and 8. (3) Furthermore, the implementation of AI faces three main, interrelated sets of challenges: limitations in resources and infrastructure (38 articles), limitations in competencies and human resources (27 articles), and issues of ethics, privacy and security (21 articles). This study concludes that AI is not merely a tool for efficiency, but a strategic catalyst linking library services to the 2030 global development agenda. Optimising the role of AI requires a shared commitment from all stakeholders to address resource constraints, enhance human resource competencies, and establish ethical, transparent and inclusive AI governance. 2026-10-12 Thesis NonPeerReviewed text id https://digilib.uin-suka.ac.id/id/eprint/79779/1/24200012048_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf text id https://digilib.uin-suka.ac.id/id/eprint/79779/2/24200012048_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf Yulianah Usnah, NIM.: 24200012048 (2026) PERAN ARTIFICIAL INTELLIGENCE DALAM LAYANAN PERPUSTAKAAN UNTUK MENDUKUNG SUSTAINABLE DEVELOPMENT GOALS (SDGs): SYSTEMATIC LITERATURE REVIEW. Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA. info:eu-repo/semantics/objectFile info:eu-repo/semantics/objectFile info:eu-repo/semantics/humanStartPage