@phdthesis{digilib8458,
           month = {May},
           title = {PERSEPSI PEMUSTAKA TERHADAP KUALITAS LAYANAN
PERPUSTAKAAN KELILING PADA TAMAN BACAAN 
MASYARAKAT (TBM) PUSTAKA KELILING ADIL
DI LEDOK TUKANGAN YOGYAKARTA 
},
          school = {UIN SUNAN KALIJAGA},
          author = {NIM. 09140013 NILA NURUL HUSNA},
            year = {2013},
             url = {https://digilib.uin-suka.ac.id/id/eprint/8458/},
        abstract = {This study was mainly intended to identify user perception on the quality
service of library mobile at TBM Pustaka Keliling Adil in Ledok Tukangan
Yogyakarta. The method in this study used descriptive quantitative and the subject of
this study was user of TBM Pustaka Keliling Adil. The object of this study was user's
perception on the quality service of mobile library in TBM Pustaka Keliling Adil In
Ledok Tukangan Yogyakarta. The population was 150 people and 30\% of them were
sample of data or 45 respondent. The data were collected by using accidental
sampling. The method and technique of collecting data used observation,
documentation, interview, and questionnaire. The measurement of quality based on
likert scale, there was 40 considered indicator divided into 5 sub variable; tangible,
reliability, responsiveness, assurance and empathy. The data was analyzed by using
mean and grand mean formula. The result of the study showed that user?s perception
on the quality service of mobile library in TBM Pustaka Keliling Adil In Ledok
Tukangan Yogyakarta was very good with the total average value 3,42. 
Keywords: quality of service, mobile library, TBM}
}