%0 Thesis
%9 Skripsi
%A ANIS ZARA SUKMAWATI, NIM. 09140066
%B FAKULTAS ADAB DAN ILMU BUDAYA
%D 2013
%F digilib:8867
%I UIN SUNAN KALIJAGA
%T EVALUASI PELAYANAN REFERENSI  BERDASARKAN PERSEPSI PEMUSTAKA    DI PERPUSTAKAAN UNIT II  FAKULTAS EKONOMIKA DAN BISNIS                         UNIVERSITAS GADJAH MADA YOGYAKARTA   
%U https://digilib.uin-suka.ac.id/id/eprint/8867/
%X This study aimed to determine how user perceptions to given library reference   services in The Unit II Economics and Business Faculties library of Gadjah Mada  University. This research is expected to maximize service reference component that  has not been going well as development in service.  The methods used to in this  research is a descriptive quantitative has taken with a populations of 11.253 and 3790  active members. The results of samples has taken by the Taro Yamane formula,  samples obtained 97 people. The respondents from this research are diploma or  undergraduate students, postgraduate students, doctoral programs students,  profession/ lecturers/ research, alumnus , and public. The variable in this research is a  single variable, that is evaluation of reference services. The methods used to colleted  data are questionnaire with likert scale, interview, observation, documentation.  Analysis of data using Mean and Grand Mean formula. To categorize perception user  using a scatter chart that will be likely to lead to positive or negative tend. The users  of measurement perception based on three aspects evaluation of reference services  Lancaster on Richard E Bopp„s book proposed by the inputs, outputs, and outcomes.  The result of this research showed that users perception towards reference services in  The Unit II Library Economics and Business Faculties of Gadjah Mada University  overall obtain an average value total 2,92. Viewed of the value of interpretation still  needs to be improved again that inputs and outputs aspect. This research is expected  to usefull for the library to improve quality of reference, so the functions reference  services can be going to maximum.      Key-Word: evaluation of reference services, reference services.