eprintid: 8962
rev_number: 29
eprint_status: archive
userid: 71
dir: disk0/00/00/89/62
datestamp: 2013-07-18 09:29:39
lastmod: 2015-10-13 04:39:54
status_changed: 2013-07-18 09:29:39
type: thesis
metadata_visibility: show
creators_name: ANGGITA MARGA UTAMI, NIM.  09140014
title: PERSEPSI MAHASISWA TENTANG KUALITAS PELAYANAN
PERPUSTAKAAN BERDASARKAN MODEL LIBQUAL DI
DIREKTORAT PERPUSTAKAAN UNIVERSITAS ISLAM 
INDONESIA

ispublished: pub
subjects: IA
divisions: jur_ipis1
full_text_status: restricted
abstract: This study aims to describe the Student Perceptions About Quality 
Library Service Model Based on Directorate LibQual Indonesian Islamic
University Library. To measure service quality using the model LibQual
author of Peter Hernon with 3 dimensional Affect of service, information
control, library as place. Subjects were students of the Islamic University of
Indonesia, while the object of research is the quality of library services.
Student population is taken Universitas Islam Indonesia some 19 057 people,
while the number of samples to determine the author uses the formula from
Simmamra Bilson, samples taken in this study was 100 respondents using
accidental sampling technique. Data was collected through observation,
documentation, interviews, and questionnaires as the primary method. The
analysis used is quantitative descriptive analysis. The results obtained can be
summarized as follows: the average value of the variable quality of care for
sub Affect of service is 3.14, so the average is considered good. For the
control variables of information the average quality of service is 3.28, so the
average is categorized as very good. For variable sub library as place an
average quality of service is 3.33, so the average is categorized as very good.
For sub-variables of service quality overall average value of quality of service
is 3.24, so the average is considered good. Results of this study showed that
students' perceptions about the quality of library services in the Directorate of
Libraries UII is good, but there are several things to consider, such as the
Affect dimension of service is necessary or a higher priority to be improved,
such as the following and Librarianship training, leadership, and interpersonal
skills. 

Keywords: LibQual, Quality of Service

date: 2013-06-05
date_type: published
institution: UIN SUNAN KALIJAGA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
citation:   ANGGITA MARGA UTAMI, NIM. 09140014  (2013) PERSEPSI MAHASISWA TENTANG KUALITAS PELAYANAN PERPUSTAKAAN BERDASARKAN MODEL LIBQUAL DI DIREKTORAT PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA.  Skripsi thesis, UIN SUNAN KALIJAGA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/8962/1/BAB%20I%2C%20V%2C%20DAFTAR%20PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/8962/2/BAB%20II%2C%20III%2C%20IV.pdf