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Teguh Waguri, NIM.: 08660015 (2012) EVALUASI KUALITAS PELAYANAN DENGAN MENGGUNAKAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN MODEL KANO (STUDI KASUS DI TRANS JOGJA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.
[img] Text (EVALUASI KUALITAS PELAYANAN DENGAN MENGGUNAKAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN MODEL KANO (STUDI KASUS DI TRANS JOGJA))
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