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Dimas Adji Saputra, NIM: 1666044 (2023) ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) (Studi Kasus : Kafe Gandroeng Kopi, Sleman, Yogyakarta). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.
[img] Text (ANALISIS KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV) (Studi Kasus : Kafe Gandroeng Kopi, Sleman, Yogyakarta))
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