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Maulida Yuniati, NIM.: 20106060037
(2024)
ANALISIS KUALITAS LAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN DENGAN METODE CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUE (STUDI KASUS: APOTEK XYZ, BREBES).
Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.
Text (ANALISIS KUALITAS LAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN DENGAN METODE CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUE (STUDI KASUS: APOTEK XYZ, BREBES))
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