PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI PERPUSTAKAAN FAKULTAS EKONOMI UNIVERSITAS ISLAM INDONESIA YOGYAKARTA

MISBAHUL MUNIR , NIM. 08140132 (2012) PERSEPSI PEMUSTAKA TERHADAP KUALITAS PELAYANAN REFERENSI DI PERPUSTAKAAN FAKULTAS EKONOMI UNIVERSITAS ISLAM INDONESIA YOGYAKARTA. Skripsi thesis, PERPUSTAKAAN UIN SUNAN KALIJAGA.

[img]
Preview
Text
BAB I, V, DAFTAR PUSTAKA.pdf

Download (1MB) | Preview
[img] Text
BAB II, III, IV.pdf
Restricted to Registered users only

Download (1MB)

Abstract

This research intended to describe the quality of reference service in Library of Faculty of Economy in Islamic University of Indonesia of Yogyakarta as analysis on development in service. The method used in this research was descriptive quantitative method, by subject of research was all active university students of Faculty of Economy in Islamic University of Indonesia of Yogyakarta as library subscriber. Population of this research was all students registered as university students of Faculty of Economy in Islamic University of Indonesia of Yogyakarta totalled 5469 students. From this population was taken sample based on Taro Yamane formulation, it gained samples totalled 98 students. Sample collection used accidental sampling technique. Variable in this research was individual, i.e. quality of reference service. Method and technique used in data collection were questionnaire, interview, and observation. Data analysis used Mean and Grand Mean formulation. Measurement of effectiveness based on Likert scale (1-4) whose result was interpreted into very bad, bad, good, and very good. Result of research shows that perception of university students towards quality of reference service in Library of Faculty of Economy in Islamic University of Indonesia of Yogyakarta is classified as good by total result of average value of 3,01.Meanwhile the details of count average of 5 dimensions of service are following: tangible by count average value of 3,08; assurance, by count average value of 3,06; reliability by count average value of 2,98; responsiveness by count average value of 2,96; and emphaty by count average value of 2,98. In this research the author gave suggestion to Library of Faculty of Economy in Islamic University of Indonesia in giving service on the necessity of library subscribers. It needs tidy display of books collection.

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: service quality, reference.
Subjects: Ilmu Perpustakaan
Divisions: Fakultas Adab dan Ilmu Budaya > Ilmu Perpustakaan (S1)
Depositing User: Edi Prasetya [edi_hoki]
Date Deposited: 14 Mar 2014 14:57
Last Modified: 13 Oct 2015 11:01
URI: http://digilib.uin-suka.ac.id/id/eprint/10752

Share this knowledge with your friends :

Actions (login required)

View Item View Item
Chat Kak Imum