ANALISIS KUALITAS PELAYANAN PADA PERPUSTAKAAN FAKULTAS ILMU BUDAYA UNIVERSITAS GADJAH MADA YOGYAKARTA

ZULA KHAIRUNISA , NIM. 08140011 (2012) ANALISIS KUALITAS PELAYANAN PADA PERPUSTAKAAN FAKULTAS ILMU BUDAYA UNIVERSITAS GADJAH MADA YOGYAKARTA. Skripsi thesis, PERPUSTAKAAN UIN SUNAN KALIJAGA.

Preview	Text BAB I, V, DAFTAR PUSTAKA.pdf Download (54MB) | Preview
	Text BAB II, III, IV.pdf Restricted to Registered users only Download (851kB)

Abstract

This study aims to determine how the quality of library services at the Faculty of Culture Sciences Gadjah Mada University in Yogyakarta in terms of tangible, reliability, responsiveness, assurance and empathy. Piece of information collected by using the questionnaire method as a primary method, documentation and interview as a complement. Population is taken to use the library service user Faculty of Culture Sciences Gadjah Mada University in Yogyakarta April 2012. Samples taken at 98 respondents using accidental sampling technique. The analysis used is quantitative descriptive analysis, the results obtained can be summarized as follows: the score of the assessment criteria based on the overall average of 3.27 so that the results obtained can be considered that the quality of library services at the Faculty of Culture Sciences Gadjah Mada University in Yogyakarta is fair and 28 indicators under consideration are translated into five sub variables, namely: the tangible, reliability, responsiveness, assurance and empathy. For the sub variable of tangible, the average value of service quality is 3.28, so based on the average is very good. For the sub variable reliability, the average value of service quality is 3.30, so based on the average is very good. For the sub variable responsiveness, the average value of service quality is 3.16, so based on the average is good. For variable assurance sub, the average value of service quality is 3.33, so based on the average are classified as very good. For the sub variable of empathy, the average value of service quality is 3.29, so based on the average are classified as very good. For the sub variable quality of service overall, the average value of service quality is 3.27, so based on the average value is very good.

Share this knowledge with your friends :

Actions (login required)

View Item