EVALUASI LAYANAN INTERNET DI PERPUSTAKAAN KOTA YOGYAKARTA BERDASARKAN KAJIAN INDEKS KEPUASAN MASYARAKAT (IKM)

PESMO APRIHANDONO, NIM. 09141049 (2014) EVALUASI LAYANAN INTERNET DI PERPUSTAKAAN KOTA YOGYAKARTA BERDASARKAN KAJIAN INDEKS KEPUASAN MASYARAKAT (IKM). Skripsi thesis, UIN SUNAN KALIJAGA.

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Abstract

This study aims to determine how the quality of internet services in the Library at Library and Archives Office of the city of Yogyakarta . The method used in this research is descriptive quantitative . The data was collected using a questionnaire as the primary data source, while documentation and observation being complementary data .The population is around Yogyakarta City Library visitors who utilize internet services . Samples taken from the population based on the Rough Guide to Developing Society Satisfaction Index ( SSI ) Unit Government Agencies . Accidental sampling method sample , a total of 150 respondents .Variable in this study is the development of 14 single minimal element of public service in accordance with the Decree of the Minister of State for Administrative Reform Number : KEP/25/M.PAN/2/2004 on Guidelines for Preparation General Public Satisfaction Index Services Unit Government Agencies .The results showed that the quality of internet services in the Office of Library and Archive of Yogyakarta is well with the value koversi 79.75 . So the interpretation / interpretation quite well with the quality of service B.

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