PERSEPSI PEMUSTAKA TERHADAP KUALITAS LAYANAN DI PERPUSTAKAAN FAKULTAS TEKNIK UNIVERSITAS GADJAH MADA YOGYAKARTA (BERDASARKAN ANALISIS LIBQUAL+TM)

CHALEYFIANA ADHIANTY, NIM. 1220010003 (2014) PERSEPSI PEMUSTAKA TERHADAP KUALITAS LAYANAN DI PERPUSTAKAAN FAKULTAS TEKNIK UNIVERSITAS GADJAH MADA YOGYAKARTA (BERDASARKAN ANALISIS LIBQUAL+TM). Masters thesis, UIN SUNAN KALIJAGA.

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Abstract

The purpose of this study was to determine the perception of the users of the quality of service in the Library of the Faculty of Engineering, Gadjah Mada University Analysis Based on LibQUAL+TM. The method used in this study is quantitative. LibQUAL+TM method is used to measure the quality of library services based on 3 dimensions Affect of Service (the attitude of the library staff to serve the users, Information Control (collection availability and ease of access to information), and Library as Place. Techniques used in data collection observation and questionnaires. Population of this study was the users who have registered as members of the Library of the Faculty of Engineering as many as 2697 people and using accidental sampling technique as many as 96 respondents. From the analysis of the data obtained values of AG (Adequacy Gap) has a positive 0.67 but has SG value (Superiority Gap) negative -1.37 which is not yet able to meet the expectations of the real / maximum expectation of the users. Thus users perception is in the area zone of tolerance or users perception still be in the area of tolerance, so it can be stated that the quality of service in the Library of the Faculty Engineering UGM given quite good for the users.

Item Type: Thesis (Masters)
Additional Information: Pembimbing : Dr. Nurdin Laugu, S.Ag., SS., MA
Uncontrolled Keywords: Keywords: Perception, Quality of Service, LibQUAL+TM
Subjects: Ilmu Perpustakaan
Divisions: Pascasarjana > Thesis > Interdisciplinary Islamic Studies > Ilmu Perpustakaan dan Informasi
Depositing User: Sugeng Hariyanto, SIP (sugeng.hariyanto@uin-suka.ac.id)
Date Deposited: 05 Nov 2014 13:04
Last Modified: 08 Mar 2024 09:18
URI: http://digilib.uin-suka.ac.id/id/eprint/14408

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