EVALUASI MANAJEMEN PERPUSTAKAAN UNIVERSITAS ATMA JAYA YOGYAKARTA DALAM PERSPEKTIF TOTAL QUALITY MANAGEMENT (TQM)

MU’ARIFAH REZIKI KHASANAH, NIM. 11140049 (2015) EVALUASI MANAJEMEN PERPUSTAKAAN UNIVERSITAS ATMA JAYA YOGYAKARTA DALAM PERSPEKTIF TOTAL QUALITY MANAGEMENT (TQM). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study aims at examining management evaluation of Atma Jaya Yogyakarta University Library (UAJY) by using perspective of Total Quality Management (TQM). This research was qualitative research by using the evaluation approach. The data collection methods were observation, interviews and documentation. The process of data analysis used in this study were Miles and Huberman, namely data reduction, data presentation and verification. Then the data was also analyzed using quantitative data to measure the evaluation result in the form of precentage. The data validity used in this credibility test were triangulation and membercheck. This research concluded that: (1) Library of UAJY apply focus management to the customer, (2) Library of UAJY has high obsession on quality, (3) Library of UAJY uses scientific approach to make a decision and problem solving, (4) Library of UAJY has commitment for quality, (5) Library of UAJY has established a teamwork among employees in achieving quality, (6) Library of UAJY are continuously doing improvement process based on the results of external and internal audit, evaluation and review of labor standards and benchmarking, (7) Education and training about TQM in the library of UAJY are not adequate, (8) Library of UAJY provides freedom restrained form of involvement and empowerment of employees, (9) Library of UAJY have unity of command and unity of vision and mission in every employee (unity of purpose), (10) Library of UAJY involve employees in decision making and empower them in the development quality of the library. If it was presented in a quantitative form, the libraries management of Atma Jaya Yogyakarta University 90% of the appropriate elements in Total Quality Management (Very Good). Researcher suggested that library of Atma Jaya Yogyakarta University should improve the education and training, especially in Total Quality Management (TQM) for all employees, so that the implementation of TQM can success.

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