PENGARUH KUALITAS LAYANAN PADA ORGANISASI PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP KEPUASAN MUZAKKI DALAM BERZAKAT (STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA)

MOHAMMAD RIZAL AMIN, NIM. 09390144 (2016) PENGARUH KUALITAS LAYANAN PADA ORGANISASI PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP KEPUASAN MUZAKKI DALAM BERZAKAT (STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

Preview	Text (PENGARUH KUALITAS LAYANAN PADA ORGANISASI PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP KEPUASAN MUZAKKI DALAM BERZAKAT (STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA)) 09390144_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf Download (3MB) | Preview
	Text (PENGARUH KUALITAS LAYANAN PADA ORGANISASI PENGELOLA ZAKAT, INFAQ, SHODAQAH TERHADAP KEPUASAN MUZAKKI DALAM BERZAKAT (STUDI KASUS LAZIS MASJID SYUHADA YOGYAKARTA)) 09390144_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf Restricted to Registered users only Download (964kB)

Abstract

An agency charity will not develop and advanced without any members in this muzakki. Moreover the charity also affected by some other factors such as the quality of services and satisfaction muzakki. The quality of services are tangible, reliability, responsiveness, assurance, empathy. Between the quality of services and satisfaction of related and complimenting. The fifth characteristic are used for measuring and assess how far the able to provide services qualified to members. So that members or muzakki get satisfaction of these services. This research aims to analyze how the influence of the dimensions of service quality tangible, reliability, responsiveness, assurance and empathy muzakki against satisfaction. The research is field research, data that is worn is primary data obtained through the questionnaire and direct observation into a field or object of research. Data analysis done by test assumptions classic, linear analysis regesi worship of idols, r square test, test F and test t. This research result indicates that the variable in service quality not all of them have had a positive impact and significant impact on satisfaction muzakki LAZIS Masjid Syuhada. The results of testing it produces the coefficients determination (R2) as much as 0,312 which means the quality of services can influence satisfaction muzakki LAZIS Masjid Syuhada of 31,2 %. It means, the quality of services is not the only factor that affects satisfaction muzakki LAZIS Masjid Syuhada, but there are other factors affecting besides variable free used in this research.

Share this knowledge with your friends :

Actions (login required)

View Item