PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KOPERASI ISLAM PATTANI DI THAILAND SELATAN

MISS MAREEYAH TOHYOH, NIM. 12390088 (2016) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KOPERASI ISLAM PATTANI DI THAILAND SELATAN. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

Customer perceived service quality as can be seen by comparing the top persipsi manifestly services they receive or acquisition with real service they expect or want. Quality of service has a close relationship with the customer satisfaction. Quality of service provided the impetus to customers to establish strong ties companies. In the long term, this bond allows the company to understand carefully the customer's expectations and requirements. The purpose of this study to analyze the factors that influence satisfaction institute for theoretical foundations derived from literature, journals and other writings that have relations with the matter to be investigated. With through primary data obtained from questionnaires distributed members. Based on the analysis and processing of data, it can be seen that the variable reliability, tangible, and responsiveness partially no berpenganruh to satisfaction of Islam Pattani Berhad cooperative members. As for variable assurance and Emphaty each partial effect to satisfaction of Islam Pattani Berhad cooperative members.

Item Type: Thesis (Skripsi)
Additional Information: Drs. A. Yusuf Khoirudin, S.E, M. Si.
Uncontrolled Keywords: reliability, tangible, responsiveness, assurance, Emphaty, member satisfaction.
Subjects: Keuangan Syariah
Divisions: Fakultas Syariah dan Hukum > Keuangan Islam (S1)
Depositing User: H. Zaenal Arifin, S.Sos.I., S.IPI.
Date Deposited: 14 Dec 2016 10:04
Last Modified: 14 Dec 2016 10:04
URI: http://digilib.uin-suka.ac.id/id/eprint/22865

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