EVALUASI EFEKTIVITAS KOMUNIKASI PUSTAKAWAN KEPADA PEMUSTAKA DI PERPUSTAKAAN POLITEKNIK KESEHATAN BHAKTI SETYA INDONESIA YOGYAKARTA

Melisia Windhi Astuti, NIM.:14140013 (2019) EVALUASI EFEKTIVITAS KOMUNIKASI PUSTAKAWAN KEPADA PEMUSTAKA DI PERPUSTAKAAN POLITEKNIK KESEHATAN BHAKTI SETYA INDONESIA YOGYAKARTA. Skripsi thesis, UNSPECIFIED.

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Abstract

The aims of this research is to know the effectiveness of librarian communications to library users in the library of Politeknik Kesehatan Bhakti Setya Indonesia Yogyakarta. The type of this research is descriptive quantitative, with the research subjects being registered members of the Library of Politeknik Kesehatan Bhakti Setya Indonesia Yogyakarta, and the object of this research is the effectiveness of communication carried out by librarians to library users in the Library of Politeknik Kesehatan Bhakti Setya Indonesia Yogyakarta. The population in this study was an active member of the Politeknik Kesehatan Bhakti Setya Indonesia Library with 947 members. Based on the total population, samples were taken using the Slovin formula, so that the final results obtained a sample of 90 members. How to determine the sample in this study using non probability sampling with incidental sampling technique. The technique of collecting data uses questionnaires, interviews, observations, and documentation. The variables in this study are the effectiveness of librarian communication to library users in the library of Politeknik Kesehatan Bhakti Setya Indonesia Yogyakarta. The results of this study show that the overall average of the eleven subvariables calculated using the Mean and Grand Mean formula obtained results of 3.14 and included in good category, with details for Helpful 2.90 good category, considerate 3.13 good category, emphaty 3.01 good category, attentive 3.21 good category, polite 3.33 very good category, respectfull 3.29 very good category, audible 3.15 good category, clarity 3.07 good category, trust 3.15 good category, care 2.98 good category, humble / down to earth 3.31 category is very good. Based on this, it is suggested to librarians to pay more attention to convenience in terms of providing assistance in accessing information to users, and it is hoped that librarians will pay more attention to users when communicating.

Item Type: Thesis (Skripsi)
Additional Information: Tafrikhuddin, S.Ag., M.Pd
Uncontrolled Keywords: Effective Communicaton, Library of Politeknik Kesehatan Bhakti Setya Indonesia Yogyakarta, Communication of librarians to library users
Subjects: Ilmu Perpustakaan
Divisions: Fakultas Adab dan Ilmu Budaya > Ilmu Perpustakaan (S1)
Depositing User: Sugeng Hariyanto, SIP (sugeng.hariyanto@uin-suka.ac.id)
Date Deposited: 28 Jan 2020 09:15
Last Modified: 28 Jan 2020 09:16
URI: http://digilib.uin-suka.ac.id/id/eprint/35164

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