REVITALIZING INDONESIAN ISLAMIC BANKING PERFORMANCE - A STAKEHOLDER ANALYSIS

Ruspita Rani Pertiwi, - and Jann Hidajat Tjakratmadja, - and Hary Febriansyah3, - (2019) REVITALIZING INDONESIAN ISLAMIC BANKING PERFORMANCE - A STAKEHOLDER ANALYSIS. Journal of Islamic Monetary Economics and Finance, 5 (1). pp. 1-20. ISSN p-ISSN: 2460-6146, e-ISSN: 2460-6618

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Abstract

This paper is to capture the process of how stakeholder analysis can be a measure of company performance and use it as a basis for revitalizing company performance. This paper uses Indonesian Islamic banking (IIB) as a case study. The nature of this study is determined in the form of a qualitative study that furthermore segregated into three stages of analysis in their research protocol: data gathering using in-depth interview toward 48 IIB stakeholders, data processing using N-Vivo as a tool for coding, and data analysis using five steps stakeholder analysis. The finding sought to explore two functions of stakeholder analysis, as a barometer of company performance and its role as a foundation for revitalizing company strategies by finding the primary stakeholders to prioritize. Those two functions are unseparated entities. Stakeholder analysis provides the Indonesian context for the IIB, so the discussion does not only refer to why IIB cannot fulfill its potential but can dig the root of the problems. Since the revitalizing strategy’s purpose is to make a company healthier and stronger, an adequate context will provide the basis for formulating solution strategies. Internal stakeholder's view on IIB performance is relatively positive, meanwhile external stakeholders more various views on IIB performance. This research found that the religious values promoted by IB can increase the company's value but at the same time it can also reduce the interest in using IB. It is necessary to investigate further how the appropriate strategy to place this religious value in society.

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