PERAN PUSTAKAWAN DALAM MENINGKATKAN JASA LAYANAN KEPADA PEMUSTAKA DI DINAS PERPUSTAKAAN DAN KEARSIPAN KABUPATEN SLEMAN PADA MASA PANDEMI COVID-19

Ellya Ayu Meita Sari, NIM.: 18101040098 (2022) PERAN PUSTAKAWAN DALAM MENINGKATKAN JASA LAYANAN KEPADA PEMUSTAKA DI DINAS PERPUSTAKAAN DAN KEARSIPAN KABUPATEN SLEMAN PADA MASA PANDEMI COVID-19. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This study contains the role of librarians in improving user services during the covid-19 pandemic at the Library and Archives Service of Sleman Regency. This study aimed to determine the role of librarians in improving services and forms of innovation and creativity to users at the Office and Archives of Sleman Regency during the Covid-19 Pandemic. The research method used is descriptive qualitative. Data collection methods and techniques used include observation, interviews, and documentation. Test the validity of the data using triangulation. This study's data analysis techniques were carried out through data reduction, presentation, and conclusion. To determine the informants, using the purposive sampling technique. The study results stated that services at the Sleman Regency Library and Archives Service during the covid-19 pandemic were running and not running. Service constraints in the Library and Archives of Sleman Regency during the COVID-19 pandemic include the difficulty of librarians in meeting the information needs of users, limited fleets in accommodating service programs, and a limited number of digital collections in the form of ebooks. Efforts made by DPK Sleman librarians in improving library services during the covid pandemic are by developing new services in the form of information packages or the latest information according to specific subjects and adding new collections in digital form. Efforts to develop services in information packages are carried out through the Smooth LDR program (literacy at home) and the PESBUKAN program (order our books to be delivered). Then efforts to add new collections in digital form are carried out by adding ebook collections by considering input from previous users.

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