PENGARUH KEPUASAN MUZAKKI, TRANSPARANSI DAN AKUNTABILITAS PADA LEMBAGA AMIL ZAKAT TERHADAP LOYALITAS MUZAKKI DENGAN NIAT SEBAGAI VARIABEL INTERVENING DI LAZISNU KABUPATEN INDRAMAYU

Muhammad Romadon, NIM.: 18108030084 (2022) PENGARUH KEPUASAN MUZAKKI, TRANSPARANSI DAN AKUNTABILITAS PADA LEMBAGA AMIL ZAKAT TERHADAP LOYALITAS MUZAKKI DENGAN NIAT SEBAGAI VARIABEL INTERVENING DI LAZISNU KABUPATEN INDRAMAYU. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

This research aims to examine the relationship between satisfaction, transparency, and accountability toword intentions as well as its effect on loyalty of Muzakki LAZISNU Indramayu Regency. This research is quantitative research with data collection methods using questionnaires. The 125 data collected were processed using the Partial Least Square - Structure Equation Modeling (PLS-SEM) approach with the help of SmartPLS 3.0. The results showed that the satisfaction variable directly had a significant effect to intention and had insignificant effect to Muzakki loyalty, while transparency and accountability had insignificant effect to intention and had a significant effect on Muzakki loyalty. Based on the indirect effect test, it is known that satisfaction, transparency, and accountability have no significant effect on Muzakki loyalty through intention as an intervening variable.

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