PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI UPT PERPUSTAKAAN UNIVERSITAS SARJANAWIYATA TAMANSISWA YOGYAKARTA

Yanti Susanti, NIM.: 09141025 (2011) PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI UPT PERPUSTAKAAN UNIVERSITAS SARJANAWIYATA TAMANSISWA YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

Preview	Text (PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI UPT PERPUSTAKAAN UNIVERSITAS SARJANAWIYATA TAMANSISWA YOGYAKARTA) BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version Download (1MB) | Preview
	Text (PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI UPT PERPUSTAKAAN UNIVERSITAS SARJANAWIYATA TAMANSISWA YOGYAKARTA) BAB-II_sampai_SEBELUM-BAB-TERAKHIR·.pdf - Published Version Restricted to Registered users only Download (4MB) | Request a copy

Abstract

This studi to determine the level of student’s perceptions of the service categories in UPT Library circulation UST Yogyakarta, and the contributions of thought, and considerations for the management in decision making in the improvement and development of services in UPT Library circulation UST Yogyakarta. In this study the type of study is a quantitative, with a population of students who access the service circulation by the number of samples 96 students. Variables in the study there are two variables Perceptions and Service Circulation. Data collection techniques with the method of observation, interviews, dokumentasi, and questionnaires. While the data analysis using descriptive data analysis of quantitative data. Based on the description of the results of research on student perceptions of services in UPT Library circulation UST Yogyakarta, it can be concluded that in general circulation in the UPT Library service UST Library Yogyakarta both categories with a grand mean is a 2.94. While the service levels of each variable is a sub variable Reliability has a grand mean of 2.92 and has a sub variable Assurance grand mean value of 2.94, has a sub variable Responsiviness has a grand mean of 2.91, sub variable Emphaty grand mean value of 2.95, sub variable Tangibles grand mean value of 3.This indicates that there is no perception of service variable that have a circulation of grand mean value of 3.26 to 4.00 or very good category, the management an librarian at the Library UPT UST Yogyakarta must maintain service quality and increasing circulation, and improve the quality existing service.

Share this knowledge with your friends :

Actions (login required)

View Item