PENGARUH EFIKASI DIRI, MOTIVASI KERJA, DAN DISIPLIN KERJA TERHADAP KUALITAS PELAYANAN KARYAWAN (STUDI KASUS BANK BPD DIY SYARIAH KANTOR PUSAT)

Retno Ayu Kinasih, NIM.: 19108020031 (2023) PENGARUH EFIKASI DIRI, MOTIVASI KERJA, DAN DISIPLIN KERJA TERHADAP KUALITAS PELAYANAN KARYAWAN (STUDI KASUS BANK BPD DIY SYARIAH KANTOR PUSAT). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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	Text (PENGARUH EFIKASI DIRI, MOTIVASI KERJA, DAN DISIPLIN KERJA TERHADAP KUALITAS PELAYANAN KARYAWAN (STUDI KASUS BANK BPD DIY SYARIAH KANTOR PUSAT)) 19108020031_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf - Published Version Restricted to Registered users only Download (5MB) | Request a copy

Abstract

The purpose of this research was to analyze whether self-efficacy, work motivation, and work discipline affect the quality of service for Bank BPD DIY Syariah employees. The sampling technique in this study used quantitative descriptive analysis by distributing questionnaires to all Bank BPD DIY Syariah employees. From the results of distributing the questionnaires, there were 40 questionnaires that could be processed. The analytical method used in this research is validity test, reliability test, classic assumption test, and hypothesis test using the latest SPSS program. The results of this study explain that self-efficacy variable (X1) and work discipline variable (X3) have a significant positive effect on service quality while work motivation variable (X2) has no effect on service quality of Bank BPD DIY Syariah employees.

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