PERLINDUNGAN KONSUMEN TERHADAP PENGGUNA JASA PADA BISNIS LAUNDRY KILOAN (STUDI PADA LAUNDRY DI JALAN WAHID HASYIM, KECAMATAN DEPOK, KABUPATEN SLEMAN, YOGYAKARTA)

Mira Lestari, NIM.: 19103080053 (2023) PERLINDUNGAN KONSUMEN TERHADAP PENGGUNA JASA PADA BISNIS LAUNDRY KILOAN (STUDI PADA LAUNDRY DI JALAN WAHID HASYIM, KECAMATAN DEPOK, KABUPATEN SLEMAN, YOGYAKARTA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

In a transaction, of course, it is necessary to pay attention to the pillars and conditions that must be met so that the transaction is said to be valid. The laundry service contract is included in ijarah (leasing) which is permissible in Islamic law. Basically the laundry business has a good impact on its users. However, on the other hand, problems often occur when using laundry services caused by laundry service providers. This is due to negligence to the lack of understanding of business actors on consumer rights and obligations. However, in practice in the field there are often problems that are often complained of by users of laundry services such as lost clothes, exchanged clothes, damaged clothes, rounding off the scales, to changes in billing prices at the beginning and end. Then what are the complaints of laundry service users, then how does consumer protection view these problems, and how does an Islamic law review of the implementation of the ijarah contract concept in the laundry service business on Jalan Wahid Hasyim, Caturtunggal Village, Depok District, Sleman Regency, Yogyakarta In this case the author uses field research methods, namely the compiler goes into the field to obtain data directly. Meanwhile, in the data analysis, the researcher used a qualitative description. As well as data collection used, namely interviews, observation, and documentation. The results of the study show that the consumer protection that consumers receive regarding complaints is not in accordance with the provisions in the Consumer Protection Act and also in the provisions of Ijarah contracts. In terms of unrest reported by consumers, this stems from the inability of business actors to carry out their obligations. In the consumer protection law and also in the ijarah contract, the rights and obligations of consumers and business actors are clearly regulated. Where this should be the basic reference in transactions. Reviewing the application of the ijarah contract concept to laundry services in harmony and the conditions have been fulfilled in terms of terms of work, form of work, working time, and the amount of wages determined at the beginning. However, in the contract there is a defect in the weighing process, calculating prices/changes in prices or fees. Where this is not in accordance with Islamic law.

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