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Ira Setyaningsih, (2009) KEPUASAN PELAJAR SEBAGAI KONSUMEN SEBUAH INSTITUSI PENDIDIKAN. /Jurnal/Kaunia/Volume 4, No. 1, April 2008/.

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bThe objective of this study is measuring international post graduate students satisfaction as customers in education institution, UKM. Respondent taken from international students who study Master programmes and Doctoral. This study conducted in eight faculties in UKM with randomly respondent taken on February to March 2006. Data from questionnaire with three dimensions, academic facilities, non academic facilities, and the good of learned characteristic. SPSS 12.0 for windows and SERVQUAL analysis is used to analyze the data. The result of this study, there are all of the instruments in the negative gaps. It means that UKM must increasing the ability of services in that third dimensions. Equally, there are no positive gaps, means that there are no over-supply services.

Item Type: Article
Uncontrolled Keywords: Kepuasan konsumen, Pendidikan, SERVQUAL
Depositing User: Users 1 not found.
Last Modified (UTC + 7): 04 May 2012 23:39

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