ANALISIS KUALITAS LAYANAN KOLEKSI TUGAS AKHIR PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA MENGGUNAKAN METODE LIBQUAL +™

Abdurrasyiid Ridla, NIM.: 20101040004 (2024) ANALISIS KUALITAS LAYANAN KOLEKSI TUGAS AKHIR PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA MENGGUNAKAN METODE LIBQUAL +™. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

The core activity of the library is service, and successful service is good or even excellent quality service. Resilience and development of service quality must always be carried out. One way to do this is by knowing the value of the quality of service that has been provided. The value of library service quality can be measured using various approaches. One effective approach is the LibQUAL + ™ method. The purpose of this study was to determine the quality of the Final Assignment Collection Service of the UIN Sunan Kalijaga Yogyakarta Library using the LibQUAL + ™ method. The research method used is a quantitative method with a descriptive approach. Data collection was carried out through questionnaires, observations, and documentation. The population determined in this study was all academicians of UIN Sunan Kalijaga Yogyakarta who had accessed the final assignment collection service at the UIN Sunan Kalijaga Yogyakarta Library. Sampling was done using purposive sampling technique, and data analysis using LibQUAL +™ method was done using SPSS software version 26. The results of the study obtained an average perception score (P) of 27.261, a minimum expectation score (HM) of 27.085, an ideal expectation score (HI) of 31.628 or HM<P<HI, and a gap score of Adequency Gap (AG) 0.176 and Superiority Gap (SG) -4.367. With these scores, it is known that the quality of the Final Project Collection Service of the UIN Sunan Kalijaga Yogyakarta Library has a good quality. However, it should be noted that 11 of the 26 statement items are stated to have a negative AG score. Thus, based on the results of the study, it is recommended that the UIN Sunan Kalijaga Yogyakarta Library maintain and improve the quality of library services and pay attention to indicators that need to be prioritized in improving library services, especially items with negative AG scores.

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