Rima Nur Hidayati, NIM.: 20101040032 (2024) EVALUASI KUALITAS LAYANAN SIRKULASI DENGAN METODE LIBQUAL+™ DI PERPUSTAKAAN UNIVERSITAS MUHAMMADIYAH YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.
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Text (EVALUASI KUALITAS LAYANAN SIRKULASI DENGAN METODE LIBQUAL+™ DI PERPUSTAKAAN UNIVERSITAS MUHAMMADIYAH YOGYAKARTA)
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Text (EVALUASI KUALITAS LAYANAN SIRKULASI DENGAN METODE LIBQUAL+™ DI PERPUSTAKAAN UNIVERSITAS MUHAMMADIYAH YOGYAKARTA)
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Abstract
This study aims to determine the quality of circulation services using the LibQUAL + ™ method at the University Library of Muhammadiyah Yogyakarta. The research method is quantitative-descriptive. Data collection using questionnaires, interviews, observation, and documentation. Sampling using incidental sampling technique. The results obtained the average score of minimum expectations (HM) is 24.36, the ideal expectation score (HI) is 32.99, and the perception score (P) is 27.44 or HM<P<HI. Then the gap score is the Adequacy Gap (GP) score of 3.08, and the Superiority Gap (SG) score of -5.56. Based on these scores, it can be interpreted that the quality of circulation services at the Yogyakarta Muhammadiyah University Library is of sufficient quality. Looking at the results of the AG score which shows a positive value and SG is negative, it shows that the quality of circulation services is within the zone of tolerance. This means that circulation services at the University Library of Muhammadiyah Yogyakarta have been able to meet the minimum expectations of the users, but have not been able to meet the ideal expectations of the users. From the results of this study, it is recommended to the Library of Universitas Muhammadiyah Yogyakarta to pay attention to the indicators in LibQUAL + ™ which have the smallest gap value in each dimension in order to further improve their quality.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Additional Information / Supervisor: | Dr. Anis Masruri, S.Ag., S.S., M.Si. |
| Uncontrolled Keywords: | Kualitas Layanan, Layanan Sirkulasi, LibQUAL+™ |
| Subjects: | 000 Ilmu Komputer, Ilmu Informasi, dan Karya Umum > 020 Ilmu Perpustakaan dan Informasi > 025.5 Layanan Perpustakaan |
| Divisions: | Fakultas Adab dan Ilmu Budaya > Ilmu Perpustakaan (S1) |
| Depositing User: | Muh Khabib, SIP. |
| Date Deposited: | 26 Sep 2025 13:53 |
| Last Modified: | 26 Sep 2025 13:53 |
| URI: | http://digilib.uin-suka.ac.id/id/eprint/73408 |
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