PENDEKATAN INTEGRASI METODE WEBQUAL 4.0 DAN SERVQUAL UNTUK EVALUASI KUALITAS WEBSITE PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA

Rifki Romadhon, NIM.: 22200012084 (2025) PENDEKATAN INTEGRASI METODE WEBQUAL 4.0 DAN SERVQUAL UNTUK EVALUASI KUALITAS WEBSITE PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA. Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

Preview	Text (PENDEKATAN INTEGRASI METODE WEBQUAL 4.0 DAN SERVQUAL UNTUK EVALUASI KUALITAS WEBSITE PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA) 22200012084_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version Download (22MB) | Preview
	Text (PENDEKATAN INTEGRASI METODE WEBQUAL 4.0 DAN SERVQUAL UNTUK EVALUASI KUALITAS WEBSITE PERPUSTAKAAN UNIVERSITAS ISLAM INDONESIA) 22200012084_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf - Published Version Restricted to Registered users only Download (11MB) | Request a copy

Abstract

This scientific paper examines the “Integration of Webqual 4.0 and Servqual Methods for Evaluating the Quality of the University of Islam Indonesia Library Website.” This scientific paper was written to determine the quality of the University of Islam Indonesia Library website. The method used in this study was quantitative research. Data analysis techniques used descriptive analysis by calculating the average value. Data collection involved a sample of 100 UII students using random sampling. Data collection methods included questionnaires (Google Forms), observation, interviews, and documentation. The research results showed that the evaluation of website quality using the Webqual 4.0 and Servqual methods on the usability dimension yielded a score of 3.16, falling into the “good” category. Users rated the UII Library website as very easy to use, reflected in the highest score on the ease of use indicator at 3.32. However, the visual appearance and layout of the website still need improvement to be more attractive and optimal, as indicated by the lowest score on the appearance indicator at 3.01. The information quality dimension scored 3.21, falling into the “good” category. The UII Library website successfully presents information in a format that meets user needs, as reflected in the highest score for the format indicator at 3.24. However, the relevance of the information provided can still be improved to better align with user expectations and needs, as seen in the lowest score for the relevance indicator at 3.19. The service interaction quality dimension received a score of 3.16, falling into the “good” category. Users highly rely on the security and trustworthiness of the UII Library website, as evidenced by the highest score on the trust indicator at 3.35. However, the personalized services provided by the website need to be developed to be more responsive and adaptable to individual user needs, as seen in the lowest score on the personalization indicator at 3.03.

Share this knowledge with your friends :

Actions (login required)

View Item