PERTANGGUNGJAWABAN HUKUM PENGELOLA WATERBOOM JOGJA ATAS KECELAKAAN KONSUMEN DI WAHANA VOLCANO COASTER

Sabrina Rihhadatul ‘aisyi Lathiifa, NIM.: 22103040046 (2026) PERTANGGUNGJAWABAN HUKUM PENGELOLA WATERBOOM JOGJA ATAS KECELAKAAN KONSUMEN DI WAHANA VOLCANO COASTER. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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Abstract

Tourism, as a recreational facility, demands guaranteed safety and security for consumers. However, in practice, consumer legal protection remains weak, particularly in risk management and business liability mechanisms in the event of an accident. This is evident in the case of a consumer accident at the Volcano Coaster Waterboom Jogja on March 31, 2025. Based on this, this study examines the losses suffered by consumers due to the accident at the Volcano Coaster and the legal responsibilities of the Waterboom Jogja management towards consumers, based on Law Number 8 of 1999 concerning Consumer Protection. This study uses the theories of consumer protection, legal liability, and justice as the basis for its analysis. The research method used is descriptive and analytical empirical law with a statutory approach. Data were obtained through interviews with relevant parties, observations, and other supporting documents related to the accident, which were then analyzed qualitatively. The results of this study indicate that consumers experienced physical, material, and immaterial losses. These losses included broken bones and dislocations, requiring surgery, hospitalization, and follow-up visits, as well as incurring medical costs and emotional distress. The Waterboom Jogja management's responsibility is demonstrated through coverage of medical expenses and compensation to victims. However, it is still accompanied by the use of standard clauses requiring victims not to sue or publicize the incident, thus contradicting Article 18 of Law Number 8 of 1999. This study emphasizes the need for improved safety standards and accident handling procedures, as well as oversight of the use of standard clauses to ensure fairer and more certain legal protection for consumers.

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