PENGARUH KUALITAS LAYANAN DIGITAL, KEPERCAYAAN DAN KEMUDAHAN PENGGUNAAN TERHADAP KEPUASAN NASABAH PADA PEGADAIAN DIGITAL SYARIAH

Anggita Faisal Fatah, NIM.: 22108030130 (2026) PENGARUH KUALITAS LAYANAN DIGITAL, KEPERCAYAAN DAN KEMUDAHAN PENGGUNAAN TERHADAP KEPUASAN NASABAH PADA PEGADAIAN DIGITAL SYARIAH. Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

Preview	Text (PENGARUH KUALITAS LAYANAN DIGITAL, KEPERCAYAAN DAN KEMUDAHAN PENGGUNAAN TERHADAP KEPUASAN NASABAH PADA PEGADAIAN DIGITAL SYARIAH) 22108030130_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version Download (3MB) | Preview
	Text (PENGARUH KUALITAS LAYANAN DIGITAL, KEPERCAYAAN DAN KEMUDAHAN PENGGUNAAN TERHADAP KEPUASAN NASABAH PADA PEGADAIAN DIGITAL SYARIAH) 22108030130_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf Restricted to Registered users only Download (4MB) | Request a copy

Abstract

This study aims to analyze the effect of service quality, trust, and ease of use on customer satisfaction at Sharia Digital Pawnshops (PDSS). This research uses a quantitative approach with a survey method. Data were collected through the distribution of questionnaires to customers of Sharia Digital Pawnshop who became the research respondents. The sampling technique used purposive sampling with a total of 109 respondents. Data analysis was conducted using multiple linear regression methods with the assistance of SPSS 21 application to test the influence between research variables. The results of this study show that service quality, trust, and ease of use have a significant positive effect for Pegadaian Digital Syariah customers.

Share this knowledge with your friends :

Actions (login required)

View Item