POLA KOMUNIKASI ORGANISASI KLUB SEPAK BOLA DENGAN KELOMPOK SUPORTER DALAM MEMELIHARA LOYALITAS (STUDI DESKRIPTIF KUALITATIF PADA KLUB PERSERIKATAN SEPAK BOLA SLEMAN DAN KELOMPOK SUPORTER BRIGATA CURVA SUD)

Nasywanandira Khusnulkholqi, NIM.: 22107030097 (2026) POLA KOMUNIKASI ORGANISASI KLUB SEPAK BOLA DENGAN KELOMPOK SUPORTER DALAM MEMELIHARA LOYALITAS (STUDI DESKRIPTIF KUALITATIF PADA KLUB PERSERIKATAN SEPAK BOLA SLEMAN DAN KELOMPOK SUPORTER BRIGATA CURVA SUD). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

	Text (POLA KOMUNIKASI ORGANISASI KLUB SEPAK BOLA DENGAN KELOMPOK SUPORTER DALAM MEMELIHARA LOYALITAS (STUDI DESKRIPTIF KUALITATIF PADA KLUB PERSERIKATAN SEPAK BOLA SLEMAN DAN KELOMPOK SUPORTER BRIGATA CURVA SUD)) 22107030097_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf - Published Version Download (12MB)
	Text (POLA KOMUNIKASI ORGANISASI KLUB SEPAK BOLA DENGAN KELOMPOK SUPORTER DALAM MEMELIHARA LOYALITAS (STUDI DESKRIPTIF KUALITATIF PADA KLUB PERSERIKATAN SEPAK BOLA SLEMAN DAN KELOMPOK SUPORTER BRIGATA CURVA SUD)) 22107030097_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf - Published Version Restricted to Registered users only Download (13MB) | Request a copy

Abstract

This study aims to provide an overview in the form of a description and analysis of the organizational communication patterns employed by the Sleman Soccer Association (PSS) club with the Brigata Curva Sud (BCS) supporter group in an effort to maintain supporter loyalty. This study employs a qualitative descriptive approach using a case study to examine the application of Pace and Faules’ theory of organizational communication patterns, which includes vertical, horizontal, diagonal, and informal communication. Data were collected through interviews with four main informants a representative of the Sleman Football Association (PSS) club management and a representative of the Brigata Curva Sud (BCS) supporter group along with an additional triangulation informant who is a professional soccer player. The results indicate that the communication patterns between the Sleman Football Association (PSS) and the Brigata Curva Sud (BCS) supporter group are multidirectional, comprising bottom-up, top-down, horizontal, diagonal, and informal communication. These findings provide data validating that the loyalty of the Brigata Curva Sud (BCS) supporter group toward the Sleman Football Association (PSS) club is fundamentally rooted in pre-existing emotional bonds and social identity. Thus, organizational communication serves a maintenance function that fosters trust, engagement, and the sustainability of the relationship between the club and the supporter group.

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