PERSEPSI PEMUSTAKA TERHADAP INTERPERSONAL SKILL PUSTAKAWAN PELAYANAN UMUM DI PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA

DYAH AYU NUR AINI, NIM.09140118 (2013) PERSEPSI PEMUSTAKA TERHADAP INTERPERSONAL SKILL PUSTAKAWAN PELAYANAN UMUM DI PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA. Skripsi thesis, UIN SUNAN KALIJAGA.

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Abstract

The purpose of this research is to know user’s perception towards interpersonal skill librarian of the public service at The Library of State Islamic University Sunan Kalijaga Yogyakarta. This research uses a quantitative descriptive method. The subject of this research is the users of the library and the object is the perception towards interpersonal skill librarian of the public service at The Library of State Islamic University Sunan Kalijaga Yogyakarta. Population of the research is the users of the library numbering at 20.873 people. Samples taken from the population based on Yamane formula, at 100 persons with the accidental sampling method. The Variable is the use of interpersonal skill librarian of the public service at The Library of State Islamic University Sunan Kalijaga Yogyakarta. The Method and technique used in data collection methods of observation, documentation, interview and questionnaire. The data were analysed by using a quantitative descriptive approach. Measuring the effectivity on Likert (4-1), who interpretation of the results to be very good, good, poor and very poor. The results showed that the perception toward interpersonal skill librarian of the public service at The Library of State Islamic University Sunan Kalijaga Yogyakarta is good and has met the needs of users with average value of 2.90. It is suggested that librarians Library Sunan Kalijaga Yogyakarta of State Islamic University to further improve services in terms of interpersonal skills, especially the ability of entrepreneurship. (Keywords: user’s perception, interpersonal skill, librarian)

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