Items where Author is "IMAM ULIN NUHA, NIM. 10660052"

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IMAM ULIN NUHA, NIM. 10660052 (2014) ANALISIS KEPUASAN PELANGGAN MENGGUNAKAN METODE ZONE OF TOLERANCE DAN KANO DALAM UPAYA PENINGKATAN KUALITAS LAYANAN JASA PERHOTELAN (STUDI KASUS DI UNIVERSITY HOTEL, YOGYAKARTA). Skripsi thesis, UNIVERSITAS ISLAM NEGERI SUNAN KALIJAGA.

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