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Mardiana Nur Safitri, NIM. 17106060039 (2021) ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN MENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ (Studi Kasus : TIKI Cabang Klaten). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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