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SAM RYZAL WILY PURNANSAH, NIM. 13660002 (2017) ANALISIS PELAYANAN KUALITAS GO-JEK MENGGUNAKAN PENDEKATAN SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS (IPA), DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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UIN Sunan Kalijaga Yogyakarta

Jl. Laksda Adisucipto, Papringan, Caturtunggal, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 Indonesia

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