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Maulida Yuniati, NIM.: 20106060037 (2024) ANALISIS KUALITAS LAYANAN DALAM MENINGKATKAN KEPUASAN PELANGGAN DENGAN METODE CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUE (STUDI KASUS: APOTEK XYZ, BREBES). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.

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UIN Sunan Kalijaga Yogyakarta

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